Returns & Exchanges

To initiate a return or exchange,  please email us at info@swahilimodern.com. 

 

DAMAGED PACKAGES OR WRONG ITEMS RECEIVED

If your package is damaged in transit, contact us within 7 days of receipt so that we can send you a replacement at no cost to you.

  • Please email us at info@swahilimodern.com to notify us of the damages and initiate the replacement.
  • Please include a photo of the damage, including any damage to the shipping box.
  • Sometimes baskets need to be lightly reshaped after shipping. Please see the Shaping Instructions further down this page or visit our Basket Care & Reshaping page.

If you have received an incorrect item, we will gladly work with you to get the correct item to you. Please notify us within 7 days of receiving your package, and contact us at info@swahilimodern.com so we can help.

RETURNS & EXCHANGES

Items can be returned or exchanged by contacting us within 14 days of receiving your order, as long as the items are in like-new condition.

  • Please email us at info@swahilimodern.com to arrange your return/exchange.
  • We will provide you with a return shipping label when we receive your request. Please pack the items securely and ship the package back to:
    Swahili Modern
    Attn: Returns
    1400 S Bertelsen Rd.
    Eugene, OR 97402

Shipping Costs for Returns: Unfortunately, we can't refund the cost of shipping your order to you, and we do ask you to pay postage for the items you are returning.

  • For exchanges: once we receive your returned items, we will ship the replacement items or issue an equal-value gift card, as arranged with you via email. If we are shipping new items to you, you will need to pay for shipping.
  • For returns: once we receive your returned items, we will issue a refund to your original method of payment. 
  • Oversized items: Due to the high cost of shipping, we are not able to accept returns on oversized items that ship on pallets.
  • If you wish to return items purchased at our Fifth Street Market store in Eugene, you may return the item within 30 days of purchase for exchange or store credit. This excludes clearance items. Items must be in the original packaging and in like-new, unused condition.

NOTICE OF HANDMADE VARIATION

All of our items are handmade, and variations from the sample pictured are expected. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in color and pattern valid reasons for returns. Thank you for your understanding. See our Statement on Handmade Variation to learn more.

SHAPING INSTRUCTIONS

We shape our baskets before shipping them to you, but they sometimes lose shape on their shipping journey. It's a wonderful feature of these baskets that they can be reshaped, easily, time and time again.

Visit our Basket Care & Reshaping page to learn how.